None of this is just wild speculation. According to the World Economic Forum website, these observations have been reaffirmed by the 2020 edition of an annual investigation carried out by software consultants Tenemos and the Economist Intelligence Unit. In this global study on the future of banking, researchers drew conclusions based on interviews with more than 300 executives of retail banks, commercial banks and private banks, of which more than half are at C-suite level within their organisations.
Interview in Desayunos Capital, Intereconomía Radio (spanish radio):
Antonio García Rouco and Elena Fraile
talk about conversational banking
In the interview on the program “Desayunos Capital” on Radio Intereconomía, Antonio García Rouco emphasized