Conversational Banking: The Next Step in Digitalization (Spanish)

Conversational Banking: The Next Step in Digitalization

GDS Modellica, in collaboration with AlgoNew, held on July 2nd, the second chapter of the Webinar Series for the LATAM region:“Adapting Credit Risk to the New Challenges of Banking in the 21st Century”.

The second chapter of the webinar series, dealt with “Conversational Banking: the next step in digitalization”. During this webinar the interesting benefits for the Banking industry of having automated response and decision mechanisms, such as chatbots, were discussed.

These automated systems allow interaction with the customer in real time, being able to meet the customer’s needs or requests. Including decision parameters such as requirements and minimum returns, these chatbots can offer the most appropriate product taking into account the interests of both the customer and the company.

During the session, top professionals in this area shared their knowledge and advice, to offer a more complete vision of the economic environment and its constant changes, as well as demonstrated the advantages for organizations of having conversational technology.

To address the complexity of the topic and explain it in the most informative way possible, the webinar was led by Antonio Garcia Rouco, EMEA & LAC Managing Director of GDS Modellica and Angel Salamanca, CEO & Founder of Algonew.

The good response to the call, as well as the questions asked, has demonstrated the interest that the theme proposed by GDS Modellica and AlgoNew arouses in the banks and financial institutions of Latin America.

If you wish to know more about it, or are interested in the decisional and conversational technologies of GDS Modellica and AlgoNew, please do not hesitate to contact us.