Madrid, 22nd March 2021
New tools and more efficient collections management solutions
Debt is not an isolated phenomenon but is closely related to market and economic conditions, processes and potential risks. Meanwhile, collections are vital for those financial institutions that are trying to lead the sector, be more effective and continue to grow. A positive collections process guarantees customer recovery and greatly boosts repeat business, and it has been proven that each interaction with a customer is an opportunity to strengthen that relationship if it is done correctly. According to a report produced by Deloitte entitled “Collections Trends Portfolio Recovery in the Financial Sector after the Crisis”, technology is key for ensuring an effective collections system, with advanced analytics, numerous data sources and learning algorithms all helping to find the signs and patterns that identify customers at risk.
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