Application Analyst / Help Desk

What we are looking for
For the position of Application Analyst we are looking for a responsible and customer orientated person with a positive attitude to join our Application Support Help Desk team. The main duty will consist of providing client support at a “first level” classifying and troubleshooting bugs and issues. The person we are looking for will make part of our European Support Group and will report to the Technical Support Manager. GDS Modellica is a fast growing international software and consultancy company with first class customers predominately in Spain and Europe. Our mission-critical software products are installed at various credit institutions and once the implementation cycle has finished our customers are assisted through our Help desk.

Requirements

  • Good knowledge of English (written and spoken). Knowledge of additional languages is a plus
  • BS or MS in a Science related field
  • Service attitude and initiative to investigate technical issues
  • Strong sense of responsibility and commitment to go above and beyond to meet deliverables
  • Good knowledge of Office (Excel, Word, PowerPoint)
  • At least 1 year experience provable
  • Academic requirements: at least university degree
Additional skills and experience (“nice to have”):
  • Basic knowledge of SOAP, XML and WebServices
  • Programming languages (such as LUA)
  • Experience in writing SQL queries and tuning the queries for optimization
  • Experience with Application Servers
  • Command of Linux and Windows at administrator level
Indefinite contract. Immediate incorporation